Video service monitoring
Resolve issues efficiently with alerts
Witbe’s video service monitoring technology was built to help Video Operations teams respond to service interruptions quickly and efficiently. With immediate alerts and video traces whenever service quality dips, teams can identify and resolve issues as soon as possible.
Find issues before your customers do.
Built for Video Operations teams
Video Operations teams know the pressure to respond to a service interruption quickly. Service availability can be affected by everything from technological bugs that slipped through QA to power outages or network issues in the field. Witbe’s video service monitoring technology was designed to help quickly alerts teams when service gets interrupted or dips in quality. Our technology empowers Video Operations teams to address issues as efficiently as possible as soon they develop.
Get real-time alerts
Witbe’s Smartgate software uses our proactive monitoring technology to send real-time alerts whenever your service quality dips or gets interrupted. These immediate alerts help teams begin work on resolving issues before customer complaints even start to roll in. Smartgate even sends alerts in whatever format is most convenient for the team, including over email, Slack message, iOS push notification, or HTTP POST. No more worrying on your days off.
Identify the issue immediately
In addition to real-time alerts, Smartgate displays the video traces of the service interruption recorded by the Witbox that noticed it. These videos help identify the specific issue that is causing the interruption, as well as how widespread the issue is. With a full set of test devices in the field, you can immediately identify which markets are being affected and which are not. Our video trace alerts can help you identify the issue that is interrupting your service as soon as you learn about it.
Cut your response time in half
After you’ve received an alert that your service was interrupted and viewed the video traces, the next step is to manually confirm the issue. With Witbe’s Remote Eye Controller software, you can remotely access your testing devices from anywhere in the world. This empowers Video Operations teams to quickly identify what issue is affecting their service and which areas are being affected, effectively cutting the Incident Response Time in half and letting work on resolving the problem begin.
Discover our Video service monitoring products
Smartgate
Get real-time alerts whenever your video service is interrupted or dips in quality with Smartgate, Witbe’s proactive monitoring software. Its reporting feature can even turn your data into beautifully crafted reports to review.
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Remote Eye Controller
You can manually verify an error immediately after receiving an alert with the Remote Eye Controller, Witbe’s remote device access software. Now available on the web, so you don’t have to leave your bed the next time it happens at 3:00am.
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Witbox+
Scale up your testing and monitoring power in the field with the Witbox+, Witbe’s most powerful testing device. One Witbox+ can test up to four 4K devices simultaneously, including mobile devices, gaming consoles, and Smart TVs.
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Witbe Cloud Devices
Free your team from wires with Witbe Cloud Devices, delivering all the power of a Witbox with dedicated and secure remote access reserved for your team. Witbe can deploy any testing device wherever you need it for remote testing.
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