We announced today that Paul Bunyan Communications — one of the largest rural all-fiber-optic network providers in the United States — is using Witbe's proactive monitoring technology to remotely monitor channels running on its popular PBTV Set-Top Boxes. With monitoring data, the service provider can deliver an outstanding Quality of Experience to customers across several states.
"After talking to Witbe's friendly and extremely knowledgeable team, and seeing the quality of their products, we knew we weren't going to find another company that would hold a candle to them," said Grant Hicok, Lead Video System Engineer at Paul Bunyan Communications. "We place great value on working with partners who understand our challenges and know their own products, and Witbe definitely meets that criteria."
Witbe's proactive monitoring technology is capable of automatically monitoring any video service while it runs on a physical device plugged into a Witbox — the company's signature hardware. The Witbox evaluates the picture and sound quality of the service it monitors just like a human would. Whenever live service quality dips or is interrupted, the team at Paul Bunyan Communications receive immediate alerts to help them resolve errors before their customers even notice. This monitoring data is then compiled in Smartgate, Witbe's observability platform, where teams can analyze the results across devices, regions, and software versions.
Paul Bunyan Communications is also using Witbe's Remote Eye Controller software to remotely access and control any device plugged into a Witbox. With the REC, teams can collaborate and virtually monitor PBTV Set-Top Boxes across the regions they operate in.
"Our robust, proactive monitoring technology was designed to help providers keep a reliable eye on their video service 24/7,"
said Mathieu Planche, CEO at Witbe."Witbe's technology is just as effective and dependable for providers focusing on the specific needs of local markets as it is for global players. Paul Bunyan Communications choosing Witbe's technology underlines our commitment to delivering innovative solutions that meet the highest standards in the industry, ensuring our customers always have the most effective tools available to them."
About Paul Bunyan Communications
Paul Bunyan Communications has one of the largest and fastest rural all-fiber-optic networks in the United States, with over 6,000 square miles throughout most of Beltrami County and portions of Aitkin, Cass, Hubbard, Itasca, Koochiching, and St. Louis counties. The cooperative provides GigaZone Internet with speeds up to 10 Gig, digital and high-definition television services, digital voice services, and residential and business IT services. It is also northern Minnesota's certified Apple Service Center.